LCM 200 EFFECTIVE COMMUNICATION STRATEGIES 2D

A highly intensive 2-day participative workshop on impactful and effective communication

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

 

WHO SHOULD ATTEND

Supervisors, managers, administrators, HODs, senior managers, leaders, executives, working personnel, etc. and leaders of all organizations and anyone who need to communicate better in the workplace or any other situation.

 

Workshop Benefits:

  • Understand what communication is
  • Identify ways that communication can happen, barriers to communication and how to overcome them
  • Develop their non-verbal and para-verbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively and how to ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors, and establish common ground with others

 

WORKSHOP CONTENT

Introduction and Course Overview

  • Ice Breaker & Introductions
  • Identifying personal learning objectives
  • Problems and challenges I face…

The Big Picture

  • What Is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers, Cultural Barriers
  • Differences in Time and Place
  • Activity: In the Tourist Market

Paraverbal Communication Skills

  • The Power of Pitch & The Truth about Tone
  • The Strength of Speed

Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures
  • Activity:  At the Gregorian Monastery

Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions
  • Activity: The Italian Job Interview

Appreciative Inquiry

  • The Purpose of AI & The Four Stages
  • Examples and Case Studies

Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages
  • Working Things Out

Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned

 

 

A HIGHLY INTERACTIVE PROGRAM – with lots of audience participation

Our trainers use the 40%-expert-input-/-60%-audience-participation formula in this training program.  For maximum learning impact and retention, they use audience participation techniques such as individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, humor, kinesthetic exercises, super-learning inducement / stress release exercises, subconscious-mind conditioning activities, music, and watching and discussing video clips.

ENDORSEMENTS: Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan Kudarat Polytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan State University, Akamai University, and American Heritage University for CEU award purposes

Programs Offered In: India, Pakistan, Sri Lanka, Maldives, Singapore, Malaysia, China, Taiwan, Indonesia, Brunei, Thailand, Cambodia, Vietnam, Laos, Myanmar, Philippines, UAE, Czech Republic, and USA

Developed by: 

HRD Gateway International Management Development Centre Faculty

Used under licence

Trainers Conducting This Program: 

T Sanmuga                  Danniel Lim

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