A highly intensive 2-day participative workshop on the basic skills new supervisors need to succeed

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.



New Supervisors, Potential Supervisors, New Administrators, New NGO leaders, or any personnel being considered for promotion to supervisory level any time in the near future.


Workshop Benefits:

  • Adjust to the supervisor’s role with confidence
  • Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees
  • Identify key attitudes that they can develop to enhance supervisory skills
  • Use time management and planning techniques to maximize success
  • Develop a technique for giving instructions that are clear and understood
  • Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent



Introduction and Course Overview

  • Introduction & Overview of Program
  • My Personal Learning Objectives
  • Pre-Assignment Review

Making the Transition

  • How Will My Role Change?
  • Questions Supervisors Have
  • Responsibilities of A Supervisor

Behaviors and Attitudes

  • Building the Right Environment
  • Motivation from Within
  • Committing to Lifelong Learning

Setting Goals

  • Know Where You Are Going
  • Setting Goals with SPIRIT

Planning for Success

  • How Can Planning Help Me?
  • Getting Things In Order
  • Mastering E-mail & Time Management Tips
  • The Parts of a Good Plan
  • The Next Steps

Active Listening Techniques

  • About Active Listening
  • Key Listening Skills
  • Tips for Becoming a Better Listener

Communication Skills

  • Questioning Skills
  • Probing Techniques & Pushing My Buttons
  • What Is Said and What Is Heard
  • Managing Our Non-Verbal Messages

Giving Feedback

  • Six Characteristics of Effective Feedback
  • Skill Building
  • Receiving Feedback

Giving Instructions

  • Orders, Requests, and Suggestions
  • Defining the Terms
  • Making Connections

Managing Conflict & Challenging Situations

  • The Conflict Resolution Process
  • Breaking Down the Process
  • Steps for a Difficult Conversation
  • Case Studies

Developing Relationships

  • Understanding Your Relationships
  • Establishing Credibility

Workshop Wrap-Up

  • Q & A Session
  • Personal Action Plan
  • Course Evaluation


A HIGHLY INTERACTIVE PROGRAM – with lots of audience participation

Our trainers use the 40%-expert-input-/-60%-audience-participation formula in this training program.  For maximum learning impact and retention, they use audience participation techniques such as individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, humor, kinesthetic exercises, super-learning inducement / stress release exercises, subconscious-mind conditioning activities, music, and watching and discussing video clips.

ENDORSEMENTS: Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan Kudarat Polytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan State University, Akamai University, and American Heritage University for CEU award purposes

Programs Offered In: India, Pakistan, Sri Lanka, Maldives, Singapore, Malaysia, China, Taiwan, Indonesia, Brunei, Thailand, Cambodia, Vietnam, Laos, Myanmar, Philippines, UAE, Czech Republic, and USA

Developed by: 

HRD Gateway International Management Development Centre Faculty

Used under licence

Trainers Conducting This Program: 

T Sanmuga       Danniel Lim


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