A highly intensive 2-day participative workshop on resolving and managing conflict at work for improved effectiveness and higher productivity
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Participants will also be provided a set of skills in solution building and finding common ground.
In the 2-day workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. They will also learn a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
WHO SHOULD ATTEND
President/CEO, directors, senior managers, mid-level managers and executives, and supervisors – employees of all levels who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of conflict creating situations and conditions.
- Understand what conflict and conflict management mean
- Learn about the six phases of the conflict management process
- Discover the five main styles of conflict management
- Be able to adapt the process for all types of conflicts
- Learn how to break out parts of the process and use those tools to prevent conflict
- Know how to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
Introduction and Course Overview
- Ice Breaker & Introductions
- Identifying personal learning objectives
- Problems and challenges I face…
- What is Conflict?
- What is Conflict Resolution?
- Understanding the Conflict Resolution Process
Conflict Resolution Styles with the Thomas-Kilmann Instrument
Creating an Effective Atmosphere
- Neutralizing Emotions
- Setting Ground Rules
- Choosing the Time and Place
Creating a Mutual Understanding
- What Do I Want?
- What Do They Want?
- What Do We Want?
Focusing on Individual and Shared Needs
- Finding Common Ground
- Building Positive Energy and Goodwill
- Strengthening Your Partnership
Getting to the Root Cause
- Examining Root Causes
- Creating a Cause and Effect Diagram
- The Importance of Forgiveness
- Identifying the Benefits of Resolution
- Generate, Don’t Evaluate
- Creating Mutual Gain Options and Multiple Option Solutions
- Digging Deeper into Your Options
Building a Solution
- Creating Criteria
- Creating a Shortlist
- Choosing a Solution
- Building a Plan
The Short Version of the Process
- Evaluating the Situation
- Choosing Your Steps
- Creating an Action Plan
- Using Individual Process Steps
- Stress and Anger Management Techniques
- The Agreement Frame
- Asking Open Questions
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
A HIGHLY INTERACTIVE PROGRAM – with lots of audience participation
Our trainers use the 40%-expert-input-/-60%-audience-participation formula in this training program. For maximum learning impact and retention, they use audience participation techniques such as individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, humor, kinesthetic exercises, super-learning inducement / stress release exercises, subconscious-mind conditioning activities, music, and watching and discussing video clips.
ENDORSEMENTS: Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan Kudarat Polytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan State University, Akamai University, and American Heritage University for CEU award purposes
Programs Offered In: India, Pakistan, Sri Lanka, Maldives, Singapore, Malaysia, China, Taiwan, Indonesia, Brunei, Thailand, Cambodia, Vietnam, Laos, Myanmar, Philippines, UAE, Czech Republic, and USA
HRD Gateway International Management Development Centre Faculty
Used under licence
Trainers Conducting This Program: