PSD 300 ANGER MANAGEMENT THROUGH EMOTIONAL INTELLIGENCE 2D

A highly intensive 2-day participative workshop on anger management through emotional intelligence

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

Emotional intelligence is of course a very valid, powerful way to do so; it describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior.

The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Controlling and limiting anger is so important in every aspect of one’s life that it is imperative to learn to manage one’s emotions so that the limits on what one can accomplish in life can be removed. Using emotional intelligence, this workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

WHO SHOULD ATTEND

Anyone who is hot tempered, or knows someone who is, or who has to deal with hot-tempered people in their day-to-day activities, service personnel from any industry, etc.

Workshop Benefits:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy
  • Understand, use and manage your emotions
  • Successfully communicate with others in both verbal and non-verbal manner
  • Identify the benefits of emotional intelligence and relate emotional intelligence to the workplace
  • Balance optimism and pessimism and effectively impact others
  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory
  • Know common anger myths and their factual refutations
  • Know the helpful and unhelpful ways of dealing with anger
  • Understand the difference between objective and subjective language
  • Know tips in identifying the problem
  • Express a feeling or position using I-messages
  • Negotiation and solution-building
  • Reflect on one’s hot buttons and personal anger dynamics
  • Learn and practice de-escalation techniques

WORKSHOP CONTENT

WORKSHOP TOPICS – DAY 1

Introduction and Course Overview

  • Ice Breaker & Introductions
  • Identifying personal learning objectives
  • Problems and challenges I face…

What is Emotional Intelligence?

  • Self-Management & Self-Awareness
  • Self-Regulation & Self-Motivation
  • Empathy

Skills in Emotional Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions

Verbal Communication Skills

  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity

Non-Verbal Communication Skills

  • Body Language
  • It’s Not What You Say, It’s How You Say It 

Social Management and Responsibility

  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language

Tools to Regulate Your Emotions

  • Seeing the Other Side
  • Self-Management and Self-Awareness
  • Giving in Without Giving Up

Gaining Control

  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together

Business Practices (I)

  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively

Business Practices (II)

  • Optimism & Pessimism
  • The Balance between Optimism and Pessimism

Making an Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive 

Wrap up of Day 1

Debrief and Q & A

 

WORKSHOP TOPICS – DAY 2

Understanding Anger

  • The Cycle of Anger
  • Understanding Fight or Flight
  • Common Myths about Anger

Do’s and Don’ts

  • Unhelpful Ways of Dealing with Anger
  • Helpful Ways of Dealing with Anger

Gaining Control

  • A Word of Warning
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Blowing Off Some Steam

Separate the People from the Problem

  • Objective vs. Subjective Language
  • Identifying the Problem
  • Using “I” Messages 

Working on the Problem

  • Using Constructive Disagreement
  • Negotiation Tips & Building Consensus
  • Identifying Solutions 

Solving the Problem

  • Choosing a Solution
  • Making a Plan
  • Getting it Done

A Personal Plan

  • Understanding Hot Buttons
  • Identifying Your Hot Buttons
  • A Personal Anger Log
  • The Triple A Approach: Alter – Avoid – Accept

Dealing with Angry People

  • Understanding the Energy Curve
  • De-escalation Techniques
  • When to Back Away and What to Do Next

Pulling It All Together

  • Process Overview
  • Putting It into Action 

Wrapping Up

  • Words from the Wise
  • Workshop debrief plus Q&A

 

A HIGHLY INTERACTIVE PROGRAM – with lots of audience participation

Our trainers use the 40%-expert-input-/-60%-audience-participation formula in this training program.  For maximum learning impact and retention, they use audience participation techniques such as individual exercises, group exercises / discussions, peer-teaching activities, case studies, role plays, humor, kinesthetic exercises, super-learning inducement / stress release exercises, subconscious-mind conditioning activities, music, and watching and discussing video clips.

ENDORSEMENTS: Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan Kudarat Polytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan State University, Akamai University, and American Heritage University for CEU award purposes

Programs Offered In: India, Pakistan, Sri Lanka, Maldives, Singapore, Malaysia, China, Taiwan, Indonesia, Brunei, Thailand, Cambodia, Vietnam, Laos, Myanmar, Philippines, UAE, Czech Republic, and USA

Developed by: 

HRD Gateway International Management Development Centre Faculty

Used under licence

Trainers Conducting This Program: 

T Sanmuga & Danniel Lim

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